Privacy Policy

1 Introduction

Score888TV ("we", "us", "our", "the Platform") operates the online sports betting and casino website located at score888tv.cam. We are committed to safeguarding the privacy and personal data of every individual who visits, registers on, or interacts with our Platform.

This Privacy Policy ("Policy") sets out in full, in compliance with applicable data protection principles, the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all players and visitors to Score888TV, with particular reference to users based in Malaysia accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout the country.

Please read this Policy carefully. By using Score888TV, you acknowledge that you have read, understood, and agree to the data practices described herein. This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the Platform.

2 Definitions

In this Policy, the following terms carry the meanings assigned to them below:

• "Personal Data" — any information that relates to an identified or identifiable natural person, including names, identification numbers, email addresses, financial data, location data, and online identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, deletion, and any combination thereof.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. Score888TV acts as the Data Controller in respect of your data.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller, under contract and in accordance with the Controller's instructions.
• "Consent" — a freely given, specific, informed, and unambiguous indication by which you agree to the processing of your Personal Data for a stated purpose.
• "KYC" — Know Your Customer; the identity and age verification process required before a player may withdraw funds from the Platform.
• "Player" / "User" / "you" — any individual who visits, registers on, or otherwise interacts with Score888TV.
• "Cookies" — small text files placed on your device by the Platform to facilitate functionality, analytics, and user experience improvements.

3 Data Controller

Score888TV is the Data Controller responsible for your Personal Data collected via the score888tv.cam website and its associated services. As Data Controller, we determine why and how your Personal Data is collected and processed, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

Where we engage third-party service providers — such as payment processors, KYC verification partners, or analytics providers — to process data on our behalf, those parties act as Data Processors. We maintain written data processing agreements with all Data Processors requiring them to apply appropriate technical and organisational safeguards to your data.

For any data protection enquiries, you may contact us at: [email protected] (plain text — not a clickable link).

4 Data We Collect

Score888TV collects the following categories of Personal Data, depending on the nature of your interaction with the Platform:

We do not collect any Special Category Data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless this is strictly required for regulatory compliance and you have provided explicit prior consent.

5 How We Collect Data

Score888TV collects Personal Data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC, making a deposit, contacting support, or participating in a promotion.
• Automated technologies: Technical Data collected automatically as you navigate the Platform, via cookies, server logs, and similar tracking technologies. See Section 10 for full details.
• Third-party sources: Identity verification data from KYC partners; fraud screening data from anti-money laundering compliance services; payment confirmation data from processors including DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, and FPX.

6 Lawful Basis for Processing

We process your Personal Data on one or more of the following lawful bases:

1. Contractual necessity: Processing is required to fulfil our obligations under the Terms & Conditions you accepted at registration — including operating your Account, processing deposits and withdrawals, and providing access to games and betting markets.
2. Legal obligation: Processing is necessary to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, fraud prevention obligations, and any lawful request from a competent authority or regulator.
3. Legitimate interests: Processing is necessary for our legitimate business interests, including platform security, fraud detection, responsible gambling monitoring, improving our products, and direct communications regarding your Account — provided these interests do not override your fundamental rights and freedoms.
4. Consent: Where you have explicitly opted in to receive marketing communications, or where special category data is involved. You may withdraw consent at any time by contacting us at [email protected].

7 How We Use Your Data

Score888TV uses your Personal Data for the following purposes:

• To create, manage, and maintain your Account on the Platform;
• To verify your identity and age (21+) in accordance with our KYC obligations;
• To process deposits, withdrawals, and related financial transactions in MYR via your chosen payment method;
• To deliver the betting and casino services you request, including personalising your game lobby and odds display preferences;
• To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other forms of Prohibited Conduct as defined in our Terms & Conditions;
• To administer promotions, bonuses, and loyalty programmes, including our VIP tier system;
• To monitor and enforce responsible gambling commitments — including reviewing patterns that may indicate problem gambling behaviour and proactively engaging with players who may benefit from our responsible gambling tools;
• To communicate with you regarding your Account, transactions, security alerts, and material changes to our policies;
• To send marketing communications where you have consented, including promotions relevant to football betting (Liga Super Malaysia, EPL, Champions League), casino offers, and platform updates;
• To improve our Platform, products, and player experience through anonymised analytics and user feedback;
• To comply with our legal, regulatory, and contractual obligations.

8 Data Sharing and Disclosure

Score888TV does not sell your Personal Data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment processors: To facilitate deposits and withdrawals, we share necessary financial data with payment service providers including DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and FPX. Each provider operates under its own privacy framework and applicable Malaysian financial regulations.
• KYC and identity verification partners: To meet our age verification and anti-money laundering obligations, we share identity documents and supporting data with our contracted KYC verification service providers.
• Fraud prevention and AML screening services: We share relevant transaction and behavioural data with third-party screening tools to detect and prevent money laundering, fraud, and other financial crimes.
• Technology and hosting providers: Our platform infrastructure, database hosting, and content delivery services involve third-party cloud providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: We will disclose Personal Data where required to do so by applicable law, court order, or lawful request from a competent regulatory authority or law enforcement agency.
• Responsible gambling support organisations: In limited circumstances — and only with your consent or as required by our responsible gambling obligations — we may refer relevant information to designated support organisations.

9 International Data Transfers

Some of the third-party service providers we engage may process your Personal Data outside of Malaysia. Where such international transfers occur, Score888TV ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring recipient entities to apply data protection standards equivalent to those applied by Score888TV;
• Selection of providers operating in jurisdictions or under frameworks that offer an adequate level of data protection;
• Technical controls, including encryption and access restrictions, applied to data during transit and at rest.

You may request further information about specific international transfers and the safeguards applied by contacting us at [email protected].

10 Cookies and Tracking Technologies

Score888TV uses cookies and similar tracking technologies to operate the Platform, improve user experience, and analyse traffic patterns. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. They cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Used to remember your preferences — such as your selected language, display settings, and last-accessed game category — to provide a more personalised experience across sessions.
• Analytics Cookies: Collect anonymised data about how users navigate the Platform — pages visited, time spent, click paths, and error encounters. This data is used exclusively to improve Platform performance and user experience.
• Security and Fraud Prevention Cookies: Help us identify potentially fraudulent sessions, detect automated bot activity, and enforce our one-account-per-player policy.

You can control non-essential cookies through your browser settings. Please note that disabling certain categories of cookies may affect Platform functionality. Score888TV does not use third-party advertising or retargeting cookies.

11 Data Retention

Score888TV retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention principles are as follows:

• Active Account data: Retained for the duration of your Account's active status, plus a minimum post-closure period required by applicable AML and financial record-keeping regulations.
• Transaction records: Financial transaction data, including deposit and withdrawal histories in MYR, is retained for a minimum of seven (7) years from the date of the transaction, in compliance with standard financial record-keeping requirements.
• KYC documentation: Identity verification documents are retained for the period required by applicable anti-money laundering legislation from the date of Account closure.
• Communications records: Support chat logs and email correspondence are retained for a period sufficient to resolve any disputes arising from the relevant interaction.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely in an aggregated, non-identifiable form for Platform improvement purposes.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised.

12 User Rights

Subject to applicable law, you have the following rights in respect of your Personal Data held by Score888TV. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 calendar days of receiving a verifiable request.

• Right of Access: You have the right to obtain a copy of the Personal Data we hold about you, together with information about how it is processed.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete Personal Data. You may update basic Account details directly from your Account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (e.g., AML compliance data).
• Right to Restriction of Processing: You have the right to request that we restrict processing of your Personal Data in certain circumstances — for example, where you contest the accuracy of the data while we verify it.
• Right to Data Portability: Where processing is carried out by automated means on the basis of consent or contract, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your Personal Data where it is carried out on the basis of legitimate interests, or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

13 Children's Privacy

Score888TV is an adult platform strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. Where we discover that an Account has been registered by or on behalf of a person under 21, we will immediately suspend the Account, forfeit any associated Balance as required by our Terms & Conditions, and securely delete the associated Personal Data to the extent permitted by law.

If you believe that a minor may have accessed Score888TV or provided their personal data to us, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

14 Security Measures

Score888TV implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers;
• AES encryption and secure hashing algorithms for passwords and sensitive data stored at rest;
• Tokenisation of payment method details — we do not store full bank account numbers or e-wallet credentials;
• Role-based access controls limiting employee access to Personal Data strictly to those whose job functions require it;
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals;
• Two-factor authentication (2FA) available for player Accounts and mandatory for all internal administrative access;
• An incident response plan that is reviewed and tested at regular intervals.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You share responsibility for keeping your Account credentials secure — please review Section 6 of our Terms & Conditions for your obligations in this regard.

15 Amendments to This Policy

Score888TV reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Policy.

Your continued use of Score888TV following the publication of any amendments constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically. If you do not agree with a material change, you may close your Account and request deletion of your Personal Data as described in Section 12.

16 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Score888TV processes your Personal Data, please contact our Data Protection team using the details below:

• Email: [email protected] — plain text only, not a clickable link
• Subject Line: Please mark data-related enquiries with "Privacy Request" or "Data Deletion Request" for priority routing
• Response Time: We aim to acknowledge all privacy-related enquiries within 5 business days and provide a substantive response within 30 calendar days
• Support Hours: Our team operates on Malaysia Standard Time (MYT, UTC+8), with live chat support available 24/7